These terms apply to all Events Manager Setup Service packages, priority sessions and quoted work sold on this site by Pixelite SL, Andorra. Purchasing a package means you agree to them.
We configure Events Manager on one website per purchase, within the scope of the package you buy as described on this site at the time of purchase. Work happens inside Events Manager's own settings, without custom code, unless separately quoted.
After purchase we send a short brief. Work starts once we have your completed brief and working access to your site, and nothing changes on your site before the brief has been assessed. If part of what you ask for sits outside your package, we will offer alternatives: what can be achieved within the package you chose, or a quote for the work you actually need.
All sales are final and we do not offer refunds. If your package turns out not to fit what you need, the assessment above applies: we will always offer a path to value, within your package or through a separate quote.
Typical turnarounds are shown on each package and run from the point your completed brief and working access are in place, not from purchase. Whilst every effort is made to meet stated timeframes, delivery can vary with factors outside our control, including the cadence of communication between us, access problems such as logins, firewalls, security plugins or hosting restrictions, payment gateway credentials and verification, third-party approvals, and additional information we need from you. Delays from such factors extend the timetable; they do not void the engagement.
Provide accurate information in the brief, temporary administrator access to the site, and credentials for any third-party services your package involves, such as a payment gateway account. Take a backup before granting access. If an included item cannot be delivered because access, credentials or third-party services are unavailable, it is skipped and noted in your handover report.
Where a package includes live gateway testing, we take one small live booking through your own gateway and refund it at handover. We tell you the amount before we run it.
Bookings Setup includes an Events Manager Pro licence, Pro Plan, one site, for one year. Customers with an active licence may instead choose pro-rated extra time added to their current licence expiry. After the included period the licence renews at the normal price, under your own account.
Each package lists a support window, which begins at handover and covers questions about what we configured and one round of adjustments to it. Defects in Events Manager itself are handled through normal product support channels, independently of this service.
Access you grant is used only to deliver the service, and temporary access should be removed at handover; we will remind you. Your site, licences and accounts remain yours throughout. Nothing of ours is left installed or required after handover.
We work carefully, but the service is provided without warranty of fitness for a particular purpose or of uninterrupted operation of your site, which depends on your theme, plugins and hosting. As with our software terms, we are not liable for loss of data; your backup taken before work starts is your safety net. Our total liability in connection with a purchase is limited to the amount paid for it.
Anything beyond your package, including custom code, design work, additional websites and migrations, is quoted separately and subject to the terms of its quote.
These terms may be updated from time to time. The version published at the time of your purchase applies to that purchase.
Questions about these terms? Get in touch through our contact form.